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What a long wait for bad service and unskilled technicians. My freezer is currently defrosting food as we speak as a direct result of the unskilled technicians not having the skills to fix the freezer. To service the freezer, they incorrectly dismantled the...
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#1117142
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I called at the end of July 2017 as my washer needed repair. They gave me an appointment about 5 days out. They told me to call on Aug 2nd to confirm the appointment with the service company. I couldn't till the 3rd and when I called the service company they said NSI...
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#1090677
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NSI Warranty - WORST COVERAGE AND SERVICE- THEY WILL NOT PAY ANYTHING

First they can call anything normal wear and tear and get away with it. They are in bed with their service providers- used A GO Home Appliance in SanJose and they will word it in such a way that NSI will deny all repairs under pretext of wear and tear
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1086821
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I had bought a Frigidaire Refrigerator, two years ago with it going down twice now a 2 to 3 months at a time. Called NSI on April 17th 2017 about my refrigerator not working. Sent repair man out so many times (with out it getting fixed) that the repair service said it...
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1.0
I didn't like
  • Customer service
  • Does not support their warranty
#1065426
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After fighting with NSI for over three weeks to get my dyer fixed. They sent someone out to repair from 56.2 miles away? It took him almost four hour to find my house as he got lost and went to the wrong city? He showed up in a BMW and not a repair truck/van and spoke...
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1.0
I didn't like
  • Does not support their warranty
  • Service and follow through
#1017840
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I wait over 10 days to get confirmation that they had my claim, which was submitted 3 TIMES. Each time I talked to a representative I got different instructions and excuses. When I asked to speak to a Supervisor, I was put on hold for approx. 5 minutes to be told...
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#917422
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My son purchased a Cyberpower PC SLC7000 through Electronic Express in October 2014, purchasing the 3 year extended warranty through NSI Protection, since he had spent $1300 on it, he figured it would be a good idea to get protection just in case. He had the computer...
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1.0
I didn't like
  • Does not support their warranty
#810496
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30 days later still waiting for my washer to be repaired. Several calls to the company, many promises of a supervisor to call me, nothing, this extended warranty is a huge ripoff. They keep saying the part is not in stock, but yet I did some research, found the part in...
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Southwick, Massachusetts
#805111
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I have been trying for a month to get a repair on my Electrolux refrigerator that I have a 60-month warranty on. I have been given the names of two repair companies that NSI says works with them, only to find out that they will not. I was told that management will...
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Milan, Michigan
#673741
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10 days later another Technician came and wanted me to go over the whole story, I did. When he opened the dashboard he screamed and said ohhhhh!!!!!!!. The previous technician after replacing the parts did not connect the sensor hose inside the dashboard, bad, bad...
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#563370
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